Customer F.A.Q

I. Q:Where do you ship?

A: We ship all countries in the world.

II. Q: How much do you charge for shipping?

A: You pay for the shipping fre.So your orders are free shipping.

III.Q: Do you sell shoes before the release date?

A: No, unfortunately we cannot. We almost never do because we cannot get shoes before the release date.We also do not accept preorders because we do not sell all of the shoes that are released.

IV.Q: Do you charge sales tax?

A: Yes.We pay sales tax.

V. Q: Do you sell wholesale?

A: Yes.We can wholesale and give you cheap wholesale price for you,and you need talking to our customer service.

VI.Q: How long will it take to receive my order?

A: On average,it takes 7-10 business weeks to receive your order.Some items may are shipped earlier.Please note that business days do not include Holiday.

VII.Q: Whats the minimum order? Whether you offer free sample ?

A: Minimum order from we here is 1 pairs ,and all the items are no free.

VIII. Q: Where are the shoes shipped from?

A: The shoes are shipped from China.

IX.Q: Do shoes come with a box?

A: Yes, each pair of shoes comes with the original box. For Jordan series, with the retro cards.

X. Q: How can I check my order status?

A: When we ship the items we will give you the tracking number. About 24 hours after you receive your tracking number,you will be able to track your order online at

http://www.ems.com.cn/english-main.jsp .